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Xtuga Audio Logo
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Shipping Poilcy

Our shipping policy is designed to provide convenient and efficient delivery services while ensuring the safe arrival of your orders. Here's an overview of our shipping policy:

Shipping Services and Discounts:

For international orders, we provide discounts of up to 50%.

Note: Certain products may have restrictions and cannot be shipped to international destinations.

Shipping Cost Calculation:

The shipping cost for many items is calculated based on weight, which can be found on the product details page.

To comply with the policies of shipping companies, all weights will be rounded up to the next whole pound.

Customs Disclaimer:

      Please note that any customs fees incurred after the items have been shipped are the sole responsibility of the customer. By making a purchase from us, you agree that one or more packages may be shipped to you and may be subject to customs fees upon arrival in your country. We strive to provide transparency regarding potential fees, ensuring that our customers are informed throughout the shipping process.

Shipping Time

United States7-15 Business days
Canada / United Kingdom / Europe7-15 Business days
Australia / New Zealand7-15 Business days
Mexico / Central America / South America15-30 Business days

*This doesn’t include our 24 - 36 hours processing time.

Tracking Information:

Rest assured, we prioritize transparency and efficiency in our shipping process. Upon the shipment of your order, you will receive an email containing your tracking information. If, for any reason, you haven't received tracking details within 5 days of placing your order, please don't hesitate to reach out to us. We're here to assist you every step of the way.

Tracking Status Update:

We understand the anticipation of receiving your order and apologize for any inconvenience caused by the lack of tracking information. Sometimes, it may take shipping companies 2-5 business days to update the tracking system. However, if your order was placed more than 5 business days ago and there is still no information available on your tracking number, please don't hesitate to contact us. Our team is dedicated to ensuring that your concerns are addressed promptly and that you receive the assistance you need.

Lost or Stolen Packages:

If the tracking information shows that your order has been delivered, but you haven't received the package, please contact your local police department immediately to file a report and file a claim with the carrier.

We do not assume any responsibility for packages confirmed as delivered but subsequently lost or stolen.

If your package is lost during transit, please contact us immediately to learn about the claims process and requirements for lost shipments.

Shipping Notification and Tracking:

When your order is shipped, you will receive an email notification that includes the order shipment confirmation and the carrier's tracking number. You can log in to the carrier's website and enter the provided tracking number to track your shipment.

Do you have a specific date or time for purchasing items?

     If you need to receive items by a specific date, please consider that even with the best courier services, there is still a small chance of delays, losses, thefts, or deliveries to incorrect addresses. Therefore, we recommend allowing sufficient time when placing your order to account for any unforeseen circumstances (especially if you're purchasing items for an event, please allow at least one extra week for preparation and equipment testing). It is your responsibility to track your shipment using the provided tracking number (contact us if you haven't received tracking information) and notify us immediately of any delays, errors, or exceptional situations.

Please note that placing an order with us implies your agreement to our terms and conditions, and we do not assume any responsibility for indirect, special, or incidental losses or damages.

Incorrect Shipping Fees:

If you provide incorrect delivery address information, resulting in a carrier's assessment for address correction, a fee of $12.50 USD will be deducted from your archived account.